Retail Shipping & Payment
Our shipping charges are set at a flat rate of $10 Australia wide. For orders over $150 the shipping will be free.
Your order will be shipped either byDirect Freight Express or Australia Post Satchels from our Brisbane location. As our courier carriers are a third party and Independent from Naturally Sustainable, we therefore do not take responsibility for their delays in shipping.
We offer either Visa, MasterCard, PayPal or direct debit payment methods. Orders will only be sent once all payment has cleared on our end.
Retail Warranties and Returns
In the unlikely event that you have received a faulty product please contact us and let us know the situation within 7 days. Please either email or call us. Emailing however would be the best option as there is certain information that will require. Please provide as much detail as possible and if possible an image of the product, that way we generally won’t need to have the item sent back.
If the issue is clearly a manufacturing related fault and is found on delivery, we will provide you with a replacement. In the instance that the product is not available to be replaced we will either offer you a refund or a suitable substitute. It will be up to you, however we will not refund any freight costs paid. Notification of an unused faulty item must be reported within 7 days of your delivery.
Returns are only accepted on warranty items and packing discrepancies, we do not allow returns for change of mind or unwanted items. All other conditions are assessed at our own discretion. Please be mindful that any packing discrepancies must be reported within 3 days of receiving your package in order to be rectified.
Naturally Sustainable reserves the right to change product prices at any given time without notice.
Please feel free to contact us with any other questions you may have.